| Category of data | In more detail |
|---|---|
| Identify and account data you input into the Website Registration is mandatory in order to access the services through the Website |
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| Data collected when you use specific functions in the Website | Data you store online with us using the Website and placing a request for accessing any services, through the Website, including your usage history, service request history, service listings history, review history or preferences (while such data may not always be personal data as defined at law in all cases, we will assume it is and treat it in accordance with this policy as if it were) |
| Data collected when you permit the collection of location data | Details of your location with a high degree of precision, see the section ‘Location service/data’ below data concerning location is collected when using the Maps function of the Website |
| Other data the Website collects automatically when you use it |
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| Data collected when you make an enquiry with us | Your name and email address |
| Marketing and communications data | Your preferences in receiving marketing emails from us and our third parties and your communication preferences |
If you do not provide personal data we ask for where it is required, including the geo-localisation service, it may prevent us from providing service to you through the Website.
We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ usage data (including information about how users interact with and use the Website and place any request for accessing services through the Website) to calculate the percentage of users accessing a specific feature of the Website in order to analyse general trends in how users are interacting with the Website to help improve the Website and our offerings.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
| What we use your personal data for | Our reasons |
|---|---|
| Create and manage your account with us | To perform our contract with you or to take steps at your request before entering into a contract |
| Providing service and/or the functionalities of the Website to you | Depending on the circumstances:
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| To enforce legal rights or defend or undertake legal proceedings | Depending on the circumstances:
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| Sending relevant marketing communications and for making personalised suggestions and recommendations to you about the products that may be of interest to you based on your profile data | For our legitimate interests, to carry out direct marketing, develop our services and grow our business and having obtained your consent to receive direct marketing communications. |
| Carry out market research through your voluntary participation in surveys | Necessary for our legitimate interests to study how customers use our Website and to help us improve and develop our Website and services offered through the Website. |
| Communications with you not related to marketing, including about changes to our terms or policies or updates concerning the requests placed by you through the Website or changes to the Website or service or other important notices | Depending on the circumstances:
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| Protect the security of systems and data | To comply with our legal and regulatory obligations we may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests or those of a third party, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
| Operational reasons, such as improving efficiency, training, and quality control or to provide support to you | For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you |
| Statistical analysis to help us manage our business, e.g., in relation to our performance, customer base, functionalities and offerings or other efficiency measures | For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you and improve and develop our Service and the Website. |
Updating and enhancing user records
| Depending on the circumstances:
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To comply with our legal and regulatory obligations | Depending on the circumstances:
where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about their accounts and new services or functionalities related to the Website |
To share your personal data with members of our group and third parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary | Depending on the circumstances:
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See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.
| Access to a copy of your personal data | The right to be provided with a copy of your personal data. |
| Correction (also known as rectification) | The right to require us to correct any mistakes in your personal data. |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data—in certain situations. |
| Restriction of use | The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data. |
| Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations. |
| To object to use | The right to object:
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| Not to be subject to decisions without human involvement | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you |
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.
If you would like to exercise any of those rights, please email, call or write to us—see below: ‘How to contact us’. When contacting us please:
provide enough information to identify yourself (e.g., your full name and username) and any additional identity information we may reasonably request from you, and
let us know which right(s) you want to exercise and the information to which your request relates